SAFETY RECALL NOTICE: NHTSA Campaign O9E-014
April 10, 2009
Dear Owner of a QuickBack 2 or QuickBack 3,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR RECALL
If you purchased a QuickBack 2 (part number 8002621) and/or QuickBack 3 (part number 8002622) trunk-mounted bike carrier from Yakima Products prior to April 9, 2009, please remove it from your vehicle and stop using it immediately. There is a possibility of the unit malfunctioning. This could cause injury or property damage.
PLEASE CEASE USE OF YOUR QUICKBACK 2 OR QUICKBACK 3 IMMEDIATELY. PLEASE REMOVE THE PRODUCT FROM YOUR VEHICLE.
To receive information about how you can receive a refund or get a replacement, please fill out an online form to receive an instructional package.
Click here to be taken to the form.
If you feel that we did not or were unable to provide the remedy within a reasonable amount of time, you may write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, or contact the Vehicle Safety Hotline at (888) 327-4236; (ITTY: 1-800-424-9153); or go to www.safercar.gov.
If you know of other owners of these products who may not be in their retailer’s database (owners that we are unable to contact directly), please tell them to stop using these products. They can request a recall package by contacting Yakima at 1-888-925-4621, email@example.com, or visiting www.yakima.com/quickbackrecall. Thank you for any help you can offer to spread the word.
We apologize for any inconvenience this may cause you. Thank you for your patience and understanding. Our customers are important to us and we care about your safety and satisfaction with our products.
Yakima Products, Inc.
Question: How do I know if the QuickBack I received was produced after April 9, 2009? Answer: If there is a "YAKIMA" decal on the back of your QuickBack 2 or 3, it is NOT subject to this recall; you can continue to use your QuickBack.
In addition, if the carton in which the QuickBack is shipped features a “Planet Payback” sticker like the one below, your QuickBack is NOT subject to this recall.